Why Choose AN Digital Lock

AN Digital Lock is a Singapore digital door lock specialist that has been trading since 2013, which makes it 14 years in the market as of 2027. That length of trading history is worth noting for a practical reason rather than a sentimental one: digital locks are sold with multi-year warranties, and a warranty is only as good as the company standing behind it.

Warranties routinely outlast the businesses that issue them, so a retailer that has been trading under the same name for more than a decade is, at the very least, more likely to still be reachable in year three than one that opened last year. The business is a specialist rather than a general electronics or hardware shop.

Its range covers digital door locks, metal gate locks, glass door locks and fire-rated door locks, alongside the doors and gates themselves — fire-rated main doors, bedroom, bathroom and kitchen doors, and metal gates — plus digital safes and accessories such as video doorbells, digital door viewers, travel locks and mailbox locks. It is an authorised Kaadas retailer and carries several other established brands.

To date it has served more than 50,000 customers and has accumulated several thousand public reviews. Whichever retailer you are considering, run the same check: ask how many years they have been trading under the same business name, and whether they hold authorised retailer status for the brand you want. Both are easy to verify and both matter in year three.

Four things you can verify yourself, rather than anything you have to take on trust. First, AN is a specialist, not a generalist — digital locks, doors and gates are the whole business, not a sideline next to lighting or sanitary ware.

That matters because a specialist sees the same door types and the same installation problems every day, and has stock and parts for the models it sells. Second, it supplies the door, the gate and the lock together.

For fire-rated HDB main doors this is more than a convenience: when one supplier provides the door and fits the lock, the mortise can be cut at the factory rather than improvised on site, which is the safest way to avoid compromising the door's core. Third, it is an authorised lock retailer for multiple brand which includes Hafele , Kaadas , Solity , Aqara , Philips , Zigbang , Igloohome , EZVIZ, so warranty claims for that brand run through a recognised channel rather than a grey-import chain.

Fourth, there are three physical showrooms — Paya Lebar, Sembawang and Jurong, open daily 11am to 8pm — where you can handle the lock before buying, and a 13-year trading history behind us as of 2026.. Use those four as your comparison checklist for any retailer: specialisation, whether they can supply door and lock as one assembly, authorised status, and a physical address you can walk into.

AN carries brands including Kaadas , Samsung, Igloohome, Solity, Zigbang, Häfele and EZVIZ and others. The logic behind a range like this is coverage rather than volume: each brand answers a different household's priority, and a retailer carrying a curated set can steer you to a fit instead of pushing whatever is in the warehouse.

Broadly, Kaadas , Hafele and Solity are the mainstream workhorses in Singapore — wide model ranges spanning entry-level fingerprint-and-PIN locks up to face recognition and camera models, with established local service. Igloohome is known for offline access codes, which suits homes that host guests, tenants or cleaners without wanting app accounts for everyone.

Solity and Zigbang come from the Korean lock tradition and are often chosen for slim, understated designs and straightforward reliability. Häfele is a European architectural hardware name, frequently specified by interior designers where the lock has to sit within a wider door and fittings scheme.

EZVIZ covers the security-camera and video-doorbell side, which is where many households extend once the lock is in. AN is an authorised retailer of these multiple established brands, so that line in particular runs through a recognised warranty channel.

The useful takeaway is not the brand list itself but the question behind it: ask any retailer why they carry the brands they do, and whether they are authorised for the one you are leaning towards.

Yes — AN is an authorised retailer for most established brands in Singapore, and authorised status matters because it determines who is obliged to fix your lock when it fails. A digital lock bought through an authorised channel comes with a warranty the brand recognises, serial numbers registered in the proper system, and access to genuine replacement parts.

A lock bought through a parallel or grey-import chain may be physically identical and cheaper, but the manufacturer has no record of the sale and no obligation to support it locally. If the seller disappears, so does your recourse.

This is not a theoretical distinction. Digital locks contain motors, sensors and circuit boards; over an eight to ten year life, some proportion of units will need a part replaced.

The question is not whether faults ever happen but who handles them and how quickly. Authorised retailers can order the correct part; unauthorised ones improvise or replace the whole unit at your cost.

That’s a main difference when you are especially comparing to buying online on parallel imported locks. Authorisation is brand-specific, so it is fair to ask separately about each brand you are considering rather than assuming it covers the whole shop floor.

Before paying, ask for the warranty terms in writing, ask who performs the service — the retailer, a local distributor or an overseas manufacturer — and ask whether the retailer is authorised for that specific brand. Keep the invoice; it is usually what a warranty claim is checked against.

AN has three showrooms — Paya Lebar, Sembawang and Jurong — open daily from 11am to 8pm. Having one on the east, north and west means most households can reach a branch without crossing the island, and daily opening including weekends matters more than it sounds when you are fitting renovation errands around work.

What a showroom visit gives you that a website cannot is the physical experience of the lock. You can feel how heavy the handle is, hear how loud the motor is when it unlocks, test how quickly the fingerprint sensor reads your thumb, and see the actual finish under real light rather than in a retouched product photo.

Fingerprint performance in particular varies between people — dry or worn fingerprints read differently on different sensors — so testing yours on the shortlisted models is genuinely useful. You can also compare a push-pull against a lever handle, see how a face-recognition model behaves, and look at gate locks and door finishes side by side.

Bring your questions about your specific door, not just the lock. A showroom visit is also a consultation.

The practical takeaway: never buy a fingerprint lock without putting your own finger on the sensor first, and if anyone in the household has difficulty with fingerprints — young children, elderly parents — bring them along to try it too.

You can walk in during opening hours — all three AN showrooms are open daily from 11am to 8pm — but it is worth messaging or calling ahead if your situation is specific. If you want to see a particular model, discuss a fire-rated door replacement, or have someone walk through a full door-and-gate package with you, a quick heads-up means the right person and the right stock are there when you arrive.

Weekends and evenings are naturally busier. What to bring matters more than whether you booked.

The single most useful thing is photographs of your existing setup: the main door taken straight on, the open door edge showing the existing lock body and its cut-out, the metal gate including a close-up of where a lock would mount, and the inside face of both. Measurements help too — door thickness, and the width of the stile the lock has to sit in.

If you are in a BTO or a renovation, bring anything your interior designer has issued: the door schedule, floor plan or any specification listing door types. Note also who lives in the flat and how many people will need access.

A simple rule: turn up with photos and measurements rather than only a model name. 1 minute of preparation converts a browsing trip into an actual recommendation.

AN includes installation free of charge with its locks, which in practice means a technician comes to your home, fits the lock to the door or gate, and sets it up so it works before leaving. A typical installation runs 60 to 180 minutes depending on the door, the lock type and whether an old lock has to be removed and the opening adapted.

A proper installation covers more than screwing on hardware. It should include removing the existing lock, preparing or adjusting the mortise so the new body seats correctly, aligning the strike plate so the bolt throws cleanly without forcing, fitting and testing the interior and exterior panels, installing batteries, and then commissioning the lock — registering your fingerprints and PINs, explaining the settings, and showing you the mechanical key override and the emergency power option.

Where a door or gate is supplied by the same retailer, the mortise is generally cut at the factory rather than on site, which is both neater and safer. Because "free installation" is defined differently by different sellers, treat it as a question rather than an assumption.

Ask specifically whether it covers removal and disposal of the old lock, whether any surcharge applies for unusual doors or additional units, and what happens if the door needs adjustment. Confirm the details with AN directly for your particular door before you commit.

AN provides a warranty of up to three years, with the exact term depending on the brand and model, so always confirm the number for the specific lock you are buying rather than assuming the maximum. Up to three years sits at the longer end of what is common in the Singapore market, and some heavily discounted online listings carry considerably less or offer only overseas support.

Length, though, is only one of four things to compare, and arguably not the most important. The others are scope, service model and who honours it.

Scope means whether the warranty covers both parts and labour, or only the part while you pay for the visit. Service model means whether a technician comes to your home or you are expected to remove the lock and send it in — a meaningful difference when the lock is your front door.

And who honours it means whether the claim goes to the retailer you can drive to, a local distributor, or a manufacturer overseas. Ask for all four in writing before paying, and keep the invoice, since warranty periods are usually counted from the invoice or installation date.

A two-year on-site warranty from an authorised local retailer is often worth more than a longer term you can only claim by shipping the lock abroad.

Support runs through the same business that sold and installed the lock, which is the part that matters — you contact AN directly by phone on +65 6966 6788, by email at enquiry@andigitallock.com, or through WhatsApp, rather than being redirected to an overseas manufacturer's queue. AN maintains dedicated after-sales support alongside its three showrooms.

In practice, most post-installation issues fall into a small number of categories, and a good proportion are resolved without anyone visiting. Low batteries, a fingerprint that has stopped reading well, a forgotten master PIN, an auto-lock setting nobody wants, or a Wi-Fi module that has dropped off the network are all common, and most can be talked through remotely if you can describe or photograph what the lock is doing.

Genuine hardware faults — a motor that no longer drives the bolt, a failed sensor, a damaged panel — need a technician and, where applicable, a warranty part. The realistic expectation to set is this: specific timelines, on-site versus workshop service, and any charges outside the warranty period all vary by case, so agree those with AN when you report the problem rather than assuming them.

One habit that speeds everything up: when you report a fault, send a short video of the lock misbehaving, the model name and your invoice date in the first message.

Yes — AN Digital Lock supplies wooden doors, metal gates and the locks that go on them, which is one of the more practical reasons households use a single supplier. The range covers fire-rated main doors as well as bedroom, bathroom and kitchen doors, metal gates, and digital locks for main doors, gates and glass doors.

The benefit is not just fewer invoices. When the door and lock come from one supplier, the mortise pocket for the lock can be cut at the factory to the lock's exact dimensions rather than routed out on site by whoever turns up.

For fire-rated main doors this is the safer route, because improper on-site drilling can damage the door's internal core. It also removes the most tedious dispute in renovation: when the lock does not fit the door, the door supplier blames the lock and the lock supplier blames the door.

With one supplier, there is one party responsible for the assembly working. Packages typically span a fire-rated main door with a digital lock and a matching metal gate with a gate lock, sometimes with bedroom doors alongside.

Exact combinations and pricing vary. If you are replacing your main door anyway, decide the lock at the same time rather than afterwards — sequencing them together is what makes a factory-fitted mortise possible. Confirm the package details with AN for your flat.

AN Digital Lock supplies fire-rated main doors together with the locks fitted to them, which is the single most useful thing a supplier can do on this issue — but no retailer can guarantee a compliance outcome on your behalf, and you should be wary of any who says otherwise. Here is what actually governs it.

Certification for fire doors in Singapore is system-level. The door and the lock must be tested together as a complete assembly against Singapore Standard SS 332, and the certificate covering that assembly is issued by an SCDF-accredited certification body — that certificate is what you ask to see.

A lock separately described as "fire-rated" does not by itself make your door compliant; the tested combination is what counts. The governing principle is that any modification, including fitting a lock, must not compromise the door's integrity, which is why improper on-site drilling is the main risk: it can damage the internal core and create a path for smoke and fire.

Buying door and lock from one supplier, with a factory-fitted mortise on a tested assembly, is the safest route and the reason a single-supplier package is worth considering. Ask for the documentation rather than assuming it exists: the Certificate of Conformity for the door assembly, and confirmation that the door and lock combination was tested together.

Ask which certification body issued it — accredited certification bodies publish searchable product directories you can check it against. For door replacement itself, confirm requirements with HDB or an HDB-licensed contractor.

By starting with your door and your household rather than the price list — which is the approach any good retailer should take, and the one you can test them on. AN Digital Lock's consultation is free and includes a WhatsApp assessment, so the process usually begins with photos of your door and gate and a few questions about who lives in the flat.

The reason this order matters is that it eliminates options before it adds them. Your door's type, thickness and existing cut-out rule out entire categories straight away; a fire-rated HDB main door or an ornate metal gate narrows the field further.

Then household composition decides the unlocking methods that actually earn their cost — a household with young children, elderly parents and a helper needs forgiving access methods and enough user slots, while a working couple may never use half the features on a premium model. Only after that do features like face recognition, cameras, video calling or app control come into play, and each should be justified by a use you can name.

With brands including Kaadas, Hafele , Zigbang and Solity, and models across every tier, there is no single answer a specialist is obliged to steer you towards. Test any retailer with this: describe your household and ask them to recommend something mid-range and explain why. A retailer who can talk you down a tier is one worth listening to when they talk you up.

AN Digital Lock has served more than 50,000 customers, and there is a substantial body of public reviews alongside that. The honest advice, though, is not to judge by a headline count or a star average at all — read the reviews yourself, low-star ones included, rather than taking a summary from the seller, including this one.

In this product category, reviews tend to cluster around a predictable set of themes, and customers commonly highlight the same few things: whether the installer arrived on time and worked cleanly, whether the recommendation actually suited the door, whether the setup and handover were explained properly, and how the retailer behaved when something needed fixing afterwards. Price is mentioned less often than people expect.

Service after the sale is mentioned more. When you read reviews for any retailer, read them the right way.

Volume and average rating tell you less than the pattern in the recent ones and the way negative reviews are handled. Sort by most recent, read a page of them, then read the one and two-star reviews specifically — not to be put off, but to see whether complaints are about the product, the installation or the response, and whether the retailer replied.

A useful check: look for reviews from people with the same door type as yours, since that is where a recommendation is most likely to go right or wrong.

Honestly: a marketplace listing can look cheaper than a specialist retailer, and sometimes it genuinely is. What it usually is not is comparable, because the headline number and the delivered, installed, supported cost are two different figures.

That is the comparison worth making, not the sticker. AN Digital Lock includes installation at no extra charge, provides warranty of up to three years depending on model, is an authorised premium retailer, and has three showrooms and dedicated after-sales support behind the sale.

Against a low online price, the differences that show up later are: whether installation is included or charged separately, whether the lock is an authorised local unit with a warranty the brand recognises, whether a technician will come to your home or you must uninstall and post the lock somewhere, whether replacement parts are obtainable in Singapore, and whether there is a physical address to go to if things go wrong. A cheaper independent installer may be perfectly competent — but if the lock and the labour come from different parties, responsibility for a fault is contested rather than clear.

None of that makes the cheaper option wrong for everyone. It makes it a trade-off you should price deliberately.

Compare on one number: the installed, GST-inclusive price including warranty and service, over the eight to ten years you will actually own the lock.

Package pricing is common in this market — door-and-gate lock sets, main door plus gate plus lock bundles, and multi-door orders for a whole flat — and AN Digital Lock supplies doors, gates and locks together, which is precisely the combination packages are usually built around. What is available at any given moment, and on what terms, changes, so confirm current packages directly with AN rather than relying on anything published, including this page.

More useful than chasing a deal is knowing how to judge one. A bundle is a discount, not a reason to buy.

Ask for the package price and the standalone prices of the exact items you would have chosen independently, then check whether the bundled components are ones you would have picked on their own merits — bundles are built around specific pairings, so flexibility narrows as the discount grows. Confirm what is actually included: installation for every unit, whether warranty terms differ between items, whether delivery and disposal of the old door are covered, and what happens to the price if you drop an item.

For a BTO, the natural package point is when you are replacing the main door anyway, since that is when door and lock can be specified as one assembly. If you happen to belong to a new BTO which is about to TOP or recently TOP , group buy package most likely is valid to you and your estate.

So check them out first. Message or call AN with your flat type, door list and rough timeline, and ask for a written quotation for that exact specification.

Coordinating with an interior designer or contractor is routine in this trade, and AN installs on site with a typical fitting time of 60 to 180 minutes, so the visit itself is short and slots into a renovation programme without much difficulty. Specific scheduling — lead times, how far ahead to book, whether a particular date can be held — depends on stock, your door type and the period you are renovating in, so agree those with AN directly rather than assuming.

What you can control is the sequencing, and getting it right saves more grief than any scheduling flexibility. Locks should go in after dusty work, painting and flooring are done, because a newly installed lock sitting through cement dust and paint spray is a lock you will be cleaning or replacing.

But the lock must be decided early, especially if the door is being replaced too — a factory-fitted mortise requires the lock to be chosen before the door is made, not after it is hung. Doors and gates have longer lead times than locks, so those are the items to confirm first.

Practical step: give your ID or contractor AN's contact details, +65 6966 6788, or the sales consultant’s contact number and ask the three parties to agree one date for door, gate and lock in a single message thread. Renovation problems are almost always sequencing problems.

Yes — AN offers free consultation including a WhatsApp assessment, which means you can get a recommendation without leaving home or committing to anything. For most households this is the sensible first step, because the questions that decide your options are answerable from photographs. To make a remote assessment useful, send the right pictures.

• The main door photographed straight on, from outside
• The open door edge, showing the existing lock body and its cut-out
• The inside face of the door around the existing lock The metal gate, plus a close-up of where a lock would mount
• Any measurements you can take — door thickness and the width of the stile

Add a short description of the household: how many people, whether there are young children, elderly parents, a helper or tenants, and whether the flat is a BTO, resale, condo or landed. Mention if the main door is fire-rated.

That is usually enough for a specialist to tell you which lock types fit and which are ruled out. A remote assessment narrows the field; a showroom visit settles it, because fingerprint sensors and handle feel are things you have to try.

Do the WhatsApp assessment first, then visit a showroom with two or three models already shortlisted rather than the whole catalogue.

You contact AN Digital Lock directly, and whether it costs you anything depends on the warranty term for your specific model — coverage runs up to three years depending on brand and model, so a fault at the two-year mark falls inside the warranty on some locks and outside it on others. Check your invoice and warranty document first; the period is normally counted from the invoice or installation date.

In practice, the first step is diagnosis rather than dispatch. At the two-year point, a surprising share of problems are not faults at all: batteries degrading and needing replacement, a fingerprint template that has worn and needs re-registering, a Wi-Fi module dropped off a changed router, or a misaligned strike plate after the door has settled.

Those are usually resolved over the phone or WhatsApp, or with a short visit. Genuine hardware failures — a motor, sensor or panel — need a part, and this is where buying through an authorised channel pays off, because the correct component can actually be sourced.

If the lock is out of warranty, repair is normally still possible as a chargeable service. Ask for the cost before agreeing.

The habit that helps most: keep your invoice, the model name and the installation date somewhere you can find them, and contact AN on +65 6966 6788 or enquiry@andigitallock.com with a short video of the fault attached.

Replacement is straightforward; servicing another retailer's lock is more conditional, and you should confirm your specific case with AN rather than assume either way. Replacing a lock bought elsewhere is ordinary business — the old unit comes off, the opening is assessed, and a new lock is fitted, with installation included as it is on any AN purchase.

If the existing cut-out does not match the new lock, some adaptation may be needed, which is worth flagging with photos beforehand. Servicing a lock bought elsewhere is a different question.

Whether it can be done depends on the brand, the model, whether the unit was an authorised local purchase, and whether parts are obtainable in Singapore. A lock from a brand AN Digital Lock carries — including Kaadas, Samsung, Igloohome, Solity, Zigbang, Häfele and EZVIZ — is more likely to be serviceable than an unbranded or parallel-import unit with no parts channel.

Any such work would be chargeable rather than under warranty, since the original warranty sits with whoever sold it. This is also the practical argument for buying lock and installation from one party in the first place: it removes the question of who is responsible.

Before booking anything, send AN the brand, model and a photo of the lock, and ask plainly whether it can be serviced or whether replacement is the more sensible route.

Decide your budget band and your must-have unlocking method first, then get a free assessment — in that order. Most people do it backwards: they browse models for weeks, get overwhelmed by feature lists, and end up choosing on price alone.

Two decisions made in advance collapse a catalogue into a shortlist. First, roughly what you are willing to spend.

Second, whether the household needs fingerprint, face recognition or app control as the primary way in, which usually depends on who is using the door — young children, elderly parents, a helper. With those two answers, a free consultation becomes a short conversation instead of a sales pitch.

AN Digital Lock offers this at no cost by phone, email or WhatsApp photo assessment, and across three showrooms at Paya Lebar, Sembawang and Jurong, open daily 11am to 8pm. What happens next follows a predictable order: assessment confirms what physically fits your door and gate, you try the shortlisted models by hand, you confirm the warranty term and what free installation covers in writing, and installation is booked around your renovation schedule.

The practical first move today: measure your door thickness, note whether the main door is fire-rated, and message or call +65 6966 6788 or enquiry@andigitallock.com. Everything else follows from those two facts.