Frequently Asked Questions

page

Do I need a digital lock?

You would not need to bring keys all around and wouldn’t be afraid of losing your keys anymore.

With a digital lock you can unlock your door via one of the features that your digital lock has, fingerprint, pin code, rfid card, emergency key, facial recognition and mobile phone.

You need not bring a physical keys around always or be afraid of losing them! (However you are advise to keep the mechanical overriding key out and reachable in times of emergency. Example: Car, office, family's place.

Which digital lock is suitable for my house?

Please take a photo of your current door and/or gate and measure the distance between your door to your gate or door to your handle.

Send/show the photo to one of our colleagues and they would be more than happy to assist you.

As not all houses can install digital locks, we will do our best to find one suitable for you.

Can I try out the locks before purchasing?

Yes, you may visit our showrooms at these locations

PAYA LEBAR SHOWROOM

140 Paya Lebar Road #01-02, AZ@Paya Lebar. Singapore 409015

 SEMBAWANG SHOWROOM

2 Gambas Crescent, #01-07 Nordcom 2 Singapore 757044

 BOON LAY SHOWROOM

18 Boon Lay Way, #01-98C, Tradehub 21 Singapore 609966

Why are some digital locks much cheaper than elsewhere?

Locks that are generally cheaper are usually parallel import sets.

We do not recommend getting parallel imports as they have not been approved by the Singapore Government (IMDA) or gotten the locks tested.

Parallel import sets do not have local support, so having no local support would risk of you being stuck in or outdoors.

So in case of any emergency, parallel importers might not have a 24/7 service to attend to you.

What type of batteries should I use?

Digital Locks uses double A batteries and we highly recommend using Panasonic Evolta and Duracell alkaline as they have anti-leak seals to prevent battery leakage.

For remote controls we would recommend using Panasonic Evolta CR2032 batteries OR Panasonic Evolta triple A batteries.

For digital mailbox locks we recommend using Panasonic Evolta CR1220 batteries

How long does batteries last?

We at AN Digital Lock recommends customer to change their batteries once every 6 months to prevent battery leakage.

We recommend using Panasonic Evolta or Duracell Alkaline to prolong the life of your digital locks as some other brands or models of batteries might be too powerful or too weak which might cause issues to your digital lock in the long run.

How long does installation take?

Installation of digital locks and accessories would take between 1 to 4 hours.

Is delivery and installation free?

Yes, every digital lock purchased comes with free delivery and installation.

Do I need to register warranty?

Some brands require you to register warranty, please check with your salesperson if it is needed. Our staff would inform you regarding registering warranty before purchase has been made.

Philips - https://easykey.sg/register-warranty/

Kaadas - https://www.kaadassg.com/warranty/

Hafele - https://www.hafelecare.com/

When can I schedule for installation?

Installation for digital locks takes place every Monday to Saturday excluding Sundays and public holidays between 10am to 7pm.

After purchase we would be contacting you in regards to scheduling.

Please do take note that most Condo and Apartments do not allow any drilling works after 5pm on weekdays and 12pm on Saturday. Sundays and public holidays are not allowed by most Condo/Apartment management.

 

Emergency

Do not panic

I am locked in the house

Check for signs of battery leakage, ensure you are using recommended batteries (Panasonic Evolta or Duracell Alkaline). Replace to a new set of batteries and give it a try.

*Avoid over-stocking batteries

I am locked out of the house

Poke the reset button from the front panel using a sim card pin or toothpick (selective models)

If panel is not responsive, depending on lock model you may jumpstart with a 9V battery or a power bank. Include list of locks to jumpstart with 9V & power bank for quick reference.

Digital locks that require 9V to jump start

  • Hafele EL7800 | DL7900
  • Loghome ALL LOCKS
  • Igloohome ALL LOCKS
  • Samsung ALL LOCKS
  • Solity ALL LOCKS
  • Schalge ALL LOCKS

Alternatively use the overriding mechanical key to unlock the door, if current lock does not have an overriding key and you are not able to jumpstart contact a locksmith at 91264066

Do note that engaging a locksmith is chargeable. Engaging your own locksmith might result in voiding of warranty.

 

In the event of a fire what happens to the digital lock?

When an abnormally high temperature is detected, digital locks brands that we carry would automatically unlock and play a loud alarm sound to attract attention.

Remote control for the gate lock is not working?

The most common issue would be the remote control is low on battery

Next would be the module for the gate has loosen because of the constant impact of the gate when closing.

A quick fix would be
1. Remove the battery cover of the digital gate lock (some require you to remove the screw that holds it in place)

2. In the battery compartment, there would be a module inside.

3. remove the module and the batteries

4. insert the module and the batteries

5. remove the remote control's batteries 

6. insert the remote control batteries 

7. test the remote control and digital gate lock

If this does not fix your issue, please call into our hotline or message your salesperson for assistance

Search

Just added to your cart:
Qty:
Total:
Subtotal:
Excl. postage 
My Bag
Just added to your wishlist:
Excl. postage 
My Wishlist